Support

Help & Support

Need a hand with mozeq? We're a small team and we read every message. Reach us by email and we'll get you sorted.

Contact us support@mozeq.ai

Questions about your account, subscription, alerts, or anything else — email us and we'll help.

Email support
We typically reply within 1–2 business days.

Common questions

Account & sign-in
Sign in with the email you registered, or with Apple / Google. Forgot your password? Use "Reset password" on the sign-in screen — we'll email you a code. Still stuck? Email support@mozeq.ai from the address on your account.
Subscriptions & billing
mozeq Pro is billed monthly or annually. On iOS and Android, subscriptions are managed through your App Store / Google Play account — you can view, change, or cancel there anytime, and use Restore Purchases in the app if a paid plan isn't showing. Web subscriptions are handled by CREEM — you can manage or cancel anytime from CREEM's customer portal. For billing questions, email support@mozeq.ai.
Alerts & notifications
Set price and trendline alerts from any chart — tap a level (or a trend line's bell) and arm it. Alerts are monitored 24/7 and notify you even when the app is closed. Manage them on the Alerts screen. If notifications aren't arriving, check that notifications are enabled for mozeq in your device settings.
About the market data
mozeq is a market-data and analytics terminal. We aggregate data from third-party providers for informational purposes only — mozeq is not a broker, trading service, or signals provider, and nothing shown is financial advice. See our Terms of Use for details.
Deleting your account
You can permanently delete your account and all associated data from the app (Account → Delete account) or from the web. See Delete account for the full steps, or email support@mozeq.ai from your account email and we'll complete it for you.

Getting help faster

To help us resolve things quickly, include:

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